Terms of Service

Pavon is a Nepal-based brand offering premium 12-inch handcrafted acrylic wall clocks. We currently provide delivery within Nepal only.

When you place an order:

• Please provide accurate name, phone number, and delivery address.
• Make sure your phone number is reachable for delivery confirmation.
• Orders may be confirmed via call or message before dispatch.

We reserve the right to cancel orders if:

• Contact details are incorrect
• Delivery address is incomplete
• The order appears suspicious or fraudulent

• All prices are listed in NPR (Nepalese Rupees).
• Prices may change without prior notice.
• In rare cases, if a product is out of stock after ordering, we will inform you as soon as possible.

Currently, Pavon offers:

• Cash on Delivery (COD) only.
• Please ensure someone is available to receive and pay for the order at the time of delivery.

Online payment options may be introduced in the future.

• We deliver within Nepal.
• Delivery time may vary depending on location.
• Unexpected delays (weather, strikes, courier issues) may occur, we appreciate your patience in such cases.

We try our best to display product colors and designs accurately. However:

• Slight color differences may occur due to screen settings.
• As our clocks are handcrafted, minor finishing variations may naturally occur.
• These small differences do not affect product quality.

If your product arrives damaged:

• Please contact us within 24 hours of delivery.
• Share clear photos of the damaged item and packaging.
• We will review and provide a suitable solution.

Further return and refund details are available in our Return Policy.

In the future, we may introduce login/account features. Users will be responsible for maintaining the confidentiality of their login credentials.

By using our website, you agree:

• Not to misuse the site
• Not to attempt hacking or harmful activity
• Not to copy or reuse content without permission

All product descriptions, images, and branding belong to Pavon.

Pavon may update these Terms of Service from time to time. Updated versions will be posted on this page.